Support and maintenance
Our team always offers a tailored solution for each customer.
We analyze working time zones of your service users, required service availability level, the possible number of incoming requests, desired speed of their processing, and meantime for solving a standard request.
Based on the analysis, we adjust our proposal to your needs and provide only the services required to your business.
- Phone support
- ‘8-12’/5 or 24/7 support
- Full-cycle incidents management
- Bugfix and change management